Privacy Policy

Who Are We?

References in this Privacy Policy to "we", "us" and "Snacksbox" are to Snacksbox Limited (registered in England & Wales with company number 9553530), registered office 4th Floor, 107 Charterhouse Street, London EC1M 6HW.

Our Privacy Promise

Your privacy is of utmost importance to us. Any of your personal details will only be used by Snacksbox and our carefully selected third party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.

How We Collect Your Information?

We may collect and process your information as follows:

  1.       Information that you provide by filling in forms on our website for transactional, employment or any other purposes.
  2.       Details of transactions you carry out through our site or when telephoning us and of the fulfilment of your orders.
  3.       If you contact us, we may keep a record of that correspondence.
  4.       We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  5.       Details of your visits to our website and the resources that you access.

How Do We Use Your Information?

Snacksbox Limited is a registered data controller under the Data Protection Act 1998.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to:

  1.       Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfil any contractual obligations such as refunds, guarantees etc).
  2.       Process payments and prevent fraudulent transactions (we may retain your details (including your credit/debit card information) for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions).
  3.       Update our records and maintain your account with us.
  4.       Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.
  5.       Improve the content and appearance of our website, to ensure that content from our website are presented in the most effective manner for you.

With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

Disclosure Of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  1.       In the event that we sell or buy any business or assets, in which case we may disclose your personal details to the prospective seller or buyer of such business or assets.
  2.       If Snacksbox or substantially all of its assets are acquired by a third party, in which case personal details held by it about its customers will be one of the transferred assets.
  3.       If we are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Snacksbox, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes To Our Security And Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page.

Contact

Questions, comments and requests regarding this Privacy are welcomed and should be addressed to Customer Services Department, emailing us on customerservices@uksnacksbox.com.


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