Due to health protection and hygiene reasons, we cannot accept the return of food unless for the following reasons:
1 the goods are faulty, please contact Customer Services within 24 hours in working days after you received.
1.1 If your goods are faulty, then, depending on the circumstances, you may be entitled to a refund and/or replacement.
2 the goods received are different from your order, please contact Customer Services within 24 hours in working days after you received.
3 the goods past their ‘best before’ date, please contact Customer Services within 24 hours in working days after you received.
4. Refunds cannot be made in relation to certain circumstance such as:
4.1 we do not receive the goods you want to exchange
4.2 you do not like the goods
4.3 you do not receive our parcel due to your personal reason but the tracking showed the parcel is delivered (e.g. the parcel left in neighbour/reception but you do not go to collect on the same day), which make the goods past their ‘best before’ date.
4.4 you do not receive our parcel on first time delivery (e.g. miss delivery), which make the goods past their ‘best before’ date.
5 For the orders include ‘Pre-order’ products, which will be dispatched within 12 business days of the date of your order, cannot be cancelled or edited and the payment will not be refunded. If your orders do not dispatched within 12 business, please contact Customer Services to cancel your order or get compensation.
6. Any refunds will be made against the original form of tender you used to pay for the goods.